vividseats.com
Tickets
4,675 reviews
9.10 / 10
  • ADDRESS
    60606
  •  
  • BUSINESS HOURS
    7:00AM CST - 12:00AM CST 365 days of the year
    GENERAL PHONE
    866-848-8499
    FAX
    866-203-6177
  •  
  • SUPPORT EMAIL
    support@vividseats.com
    SUPPORT PHONE
    866-848-8499

Payment options

  • checkmark icon Visa / Mastercard
  • checkmark icon American Express
  • checkmark icon Discover
  • option not available Money Order
  • option not available COD
  • option not available Check
  • option not available Wire Transfer
  • option not available Apple Pay
  • option not available PayPal

Shipping options

  • option not available UPS Ground
  • option not available FedEx Ground
  • option not available FedEx Express
  • checkmark icon Priority Next Day
  • checkmark icon Standard Next Day
  • checkmark icon International
  • checkmark icon 2-3 Day Delivery
  • option not available Digital Delivery
  • option not available Amazon Prime

Online Ordering

  • checkmark icon Online Ordering
  • checkmark icon Online Ordering Tracking
  • checkmark icon Secure Order Processing
  • checkmark icon Require User Registration
  • checkmark icon Guaranteed Security

Other

  • checkmark icon International Order
  • checkmark icon Customer Info. Confidential
  • checkmark icon Customer Support
  • option not available RMA Required
  • checkmark icon Review Guard
  • checkmark icon Notified of Public Replies

Review History & Profile

Product & services pricing 7.54/10
Chance of future purchase: 8.19/10
Shipping & packaging: 8.41/10
Customer service: 8.89/10
Return/Replacement policy: 7.84/10
Click a star to Write a Review!
4/5
2018-07-17

Very Good, Your Representive was very helpful

"One complaint. You have a lot of phone number listed on many websites but the phone numbers prompts you to a lot of area that leads to nothing helpful. I finally found a phone number that got me to a real person to talk to. Many of my friends that purchase tickets on line do not like Vivid Seat to use to get ticket because of the bad phone communication to get to a representative. They all use Stub hub. I have an account with you so I chose to stay and use you again. But due to the same issue almost went to stub hub. When you call Stub hub you get someone to answer immediately. Just some friendly advise, work on a better phone set up to get you to a live person. The person that help me was very good.
Thanks Dave
"

Helpful Cool

5/5
2018-07-17

Awesome Experience

"Rhan Randall was so helpful with my buying experience. Thanks!"

Helpful Cool

4/5
2018-07-17

The agent on the phone was most helpful!

"I was not sure if the tickets I was buying were seated together so I called. The agent double checked for me and I completed my purchase over the phone. Too easy!"

Helpful Cool

5/5
2018-07-17

First time user of vivid seats.

"Was looking to buy seats for the astros game for a birthday present. Vivid came as a recommendation from a friend to use. Johnathan was a big help in answering my questions and getting everything arranged for my purchase. Great customer service. "

Helpful Cool

5/5
2018-07-16

Awesome service

"Phoned in to order tickets an hour before the game. Got it done over the phone, emailed me downloads of all my tickets and I was set! Easy as 1-2-3. The rep on the phone was awesome and very thorough! 100% satisfied!"

Helpful Cool

5/5
2018-07-16

Pitbull

"I called him some gentleman was helping me, we got disconnected, I called back and Pamela was very helpful and kind, thank you!"

Helpful Cool

5/5
2018-07-16

Easy Process to Get Football Tickets

"Bought tickets for the Nebraska/Troy football game and it was easier then buying from the University. "

Helpful Cool

5/5
2018-07-16

Last minute details!

"Rene was very helpful finding us parking passes for a show we didn't even purchase tickets for through Vivid seats!! He was delightful through the process, too! Even though I am not crazy about the fees, knowing our spot is reserved is worth the price..mostly."

Helpful Cool

1/5
2018-07-16

Horrible

"Beware and read all the fine print. Nothing is explained correctly so don’t count on being properly informed unless you read the entire contract. Poor Poor Poor I will never use this site again. "

Helpful Cool

5/5
2018-07-16

Daniel 2732

"Daniel was amazing! Not only was he super helpful but he went above and beyond to make sure I was happy and that my order worked out successfully! Such a wonderful experience, I can’t wait to buy more tickets through extension 2732!! :)"

Helpful Cool

5/5
2018-07-16

Jonathan Quarles

"Jonathan did a great job helping me find and procure the tickets needed for an upcoming event. He was patient and executed everything clearly and timely. I will use Vivid again.

Bryan
"

Helpful Cool

5/5
2018-07-16

Amazing service

"Was having difficulty ordering tickets for Billy Joel at Wrigley. Reached out on your chat line and worked with Michael who quickly reached out to assist on the phone. Discovered I had incorrectly switched two digits on my credit card account number. Even though the problem was caused by me, he offered a $10 discount for the trouble. That's terrific service."

Helpful Cool

5/5
2018-07-16

Great service

"Justin was both helpful, patient and efficient. He made sure I got the best seats in my price range. It was a pleasure!"

Helpful Cool

5/5
2018-07-16

Easy and very helpful!

"Angel was knowledgeable and helpful!"

Helpful Cool

5/5
2018-07-16

Pleasantly surprised

"Hadn’t used this company before but after speaking with Adam and the help he provided I will be using this company a lot more in the future!"

Helpful Cool

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