Amazing Customer Service
"I just got home and tried on the Jedburgh shirt and HOLY **** this shirt is amazing!! The feel, material, the aid in draw stroke and the pockets I absolutely freaking love it and the 2XL fits perfect for me (altho I normally wear XL). Absolutely love this thing so much I had to let everyone know. Job well freakin’ done. Tactical Distributors customer service rep Vinny is the man! He helped get my order squared away and I can’t wait to pickup more TD branded apparel. "
Mission Essential Equipment
"I’ve been a customer of Tactical Distributors for a few years now, and have had nothing but an extremely satisfying experience with their products and service. Having an extensive military and law enforcement background, I appreciate products that are effective, efficient, functional and practical. Tactical Distributors get the highest rating in all of these categories, especially for their own TD products. Furthermore, their customer service is second to none, as I have had to return products for exchange over the years. It’s all part of online shopping, you get a shirt or a pair of pants that are spot on but you need to up size or down size. To some this may cause a bit of anxiety; however, TD’s customer service has always made the experience worry and stress free (even when a package I sent back got stuck in purgatory one time). Recently, I had an unexpected issue with one of their products (mostly and admittedly my fault), so I gave them a call and explained my situation in hopes of a miracle, but not really expecting anything. Unbelievably, a real person answered the phone, not a recording. As expected, the person I spoke with was professional and understanding of my crisis. After reviewing my account and gathering some additional information, Vinny went over the top in his response to my crisis, and Tactical Distributors gained a customer and spokesperson for life. Vinny, I’d like to thank you and your team for offering the best selection of equipment and TD products. Moreover, I want to thank you for your understanding and the outstanding customer support. Semper Fi, Jimmy O"
My Tactical Store
"Well for the past 8 months i had been dealing with Tactical Distributors for any of my tactical needs. I had nothing but great experience and awsome products as well. I'm also very pleased on quick response from Jenn H. about any of my orders. I've delt with so many tactical online store before and by far non of them can match the excellent customer service that Jenn and her team had provide me. You guys definitely gain a customer for life. "
"I placed an order with Tactical Distributors and paid for overnight shipping for a product that I need ASAP and would be stranded without. Well five days later, no product and no shipping confirmation. I called the customer service number and was told they were trying a new inventory system and haven't been shipping out any products, but when they finally get around to shipping products it will still be shipped overnight. Overnight shipping is pretty useless if it takes you a week to ship the item.They also claim to have a Military/First Responder discount, they don't. You have to go through a third party verification process which takes time and gives you a discount number which is not accepted on Tactical Distributors' website. They also send me a 10% first time shopper discount which also doesn't work.The company is just full of broken promises."
refund process bad
"Ordered some gear for the first time and they sent me the wrong size. So I replied to customer service and N. Watts has yet to send me my refund. I will never order from their again I'd rather order from China at least their customer service works hard."
"It was hard to believe that overnight shipping was included in the pricing for the items that I wanted. Sure enough, placed an order one day and the item arrived the next day. I was so impressed that I went back to Tactical Distributors the next day and ordered something else. Additionally, these guys answer the phone and you get to speak directly to them versus going through phone options to get to speak to someone. Add in the fact that they throw little army men into the order and it makes for a very good vendor relationship! Highly recommend these guys."
"Best online source for tactical gear. Free upgrade shipping always a plus. Will always look here first when buying in the future."
"Great Pricing and Great Deals!!! I never write reviews but I honestly felt obligated after shopping with Tactical Distributors!!!"
"I have been using TD for about a year now and have found all transactions to be very efficient and timely in their arrival. The products are always very useful and unique and yet they carry the standard items that everyone needs. Prices are a bit high on some apparel items. However the quality of the items is fantastic and durable so far from what I see. I like the promos that cover shipping from time to time and would like to see this done much more frequently. They have a good selection on most items, readily on hand. I am now awaiting for yet another shipment, where we like to find the small touches like the toy soldiers. My children love the handful of toy soldiers that seem to be in every large order I place. My only critique would be sun glasses need better pictures as I ordered a pair that was not what I thought it was and now have $150 pair that I don't wear. But everything else is awesome."
"Tactical Distributors are wonderful. My first experience with them was ordering a pair of boots. The product description was accurate, and the package arrived the day after I ordered it (free upgrade from ground shipping!). Inside the box was a 'thank you' note from the COO of the company and a few plastic army men. Very nice small touches, and the boots were exactly what I expected. I just placed another order with them and the process is going just as smooth this time around as it did last time. I will absolutely be recommending them to friends and family."
"Wow! They had what I needed and I got it at the best price. Shipping was awesome and I got my order overnight. Tactical Distributors is the best!"
"very good price on items easy to use site very fast shipping and they gave me a free upgrade to next day air and the 2 army men in the bag made my day i will buy from them again and tell my friends about them"
"Outstanding service. Product ordered and shipped very fast considering the amount of customers looking for these particular items. TD put all of the "mainstream" stores to shame with the turnaround time of the order. Great job and I will definitely shop here first for my future needs."
"What a GREAT shop. They have everything for the serious gear junkie. The service and selection is incredible. Fast order processing and fast affordable shipping. This is my "go to" place now for my gear."
"I've been ordering from TD steadily for a little over a year now and have always received good prices with fast shipping and excellent customer service when I had questions or needed to make a return. On my latest order I was accidentally sent two multicam pants although I only ordered one. When I called TD they told me to keep the extra set since it was their mistake. Can't ask for a more stand up company!"
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