• ADDRESS
    n/a
  •  
  • BUSINESS HOURS
    n/a
    GENERAL PHONE
    n/a
    FAX
    n/a
  •  
  • SUPPORT EMAIL
    n/a
    SUPPORT PHONE
    n/a

Payment options

  • option not available Visa / Mastercard
  • option not available American Express
  • option not available Discover
  • option not available Money Order
  • option not available COD
  • option not available Check
  • option not available Wire Transfer
  • option not available Apple Pay
  • option not available PayPal

Shipping options

  • option not available UPS Ground
  • option not available FedEx Ground
  • option not available FedEx Express
  • option not available Priority Next Day
  • option not available Standard Next Day
  • option not available International
  • option not available 2-3 Day Delivery
  • option not available Digital Delivery
  • option not available Amazon Prime

Online Ordering

  • option not available Online Ordering
  • option not available Online Ordering Tracking
  • option not available Secure Order Processing
  • option not available Require User Registration
  • option not available Guaranteed Security

Other

  • option not available International Order
  • option not available Customer Info. Confidential
  • option not available Customer Support
  • option not available RMA Required
  • checkmark icon Review Guard
  • checkmark icon Notified of Public Replies

Review History & Profile See full Rating history

Product & services pricing 9.40/10
Chance of future purchase: 9.54/10
Shipping & packaging: 9.59/10
Customer service: 9.60/10
Return/Replacement policy: 9.49/10
Click a star to Write a Review!
5/5
2018-04-22

Always a great experience

"I have personally made purchases from sweetwater, but this time it was for our church. They did an amazing job and have forever locked in our business."

Helpful Cool

5/5
2018-04-20

Unparalleled Customer Service

"All I can say is WOW! The personal experience was a pleasant change from the norm! Patrick Lentz was on point and knowledgeable. The follow up phone calls after placing the order and taking time to understand my needs is why i'll be using Sweetwater again and again. The pack of candy with every order is a nice touch too! "

Helpful Cool

5/5
2018-04-19

Great service

"On time and super response by keeping in touch through the whole transaction."

Helpful Cool

5/5
2018-04-19

Next-level retail experience

"I’m a bit of a retail tech enthusiast and I’ve found no better example of a company doing it better than Sweetwater. Their site gives me all the info I need, they offer photos of each unique instrument so I can pick the exact wood grain, figuring, stain, etc. Their sales engineers are pro-active and keep me informed and excited about my purchase. They make it very easy to customize your order. It’s just an incredible shopping experience. I won’t buy guitars from anyone else. "

Helpful Cool

5/5
2018-04-16

number 1 . win everybody!

"im long term customer perfect service i got so far!!!!"

Helpful Cool

5/5
2018-04-15

Sweetwater really is a company you can trust

"I called several times just to get some 3rd person advice about a new PC DAW system I was going to purchase. Even though I might have taken the advice and purchased anywhere, the salesperson was generous with their time and advice- and in the end I got the best price from Sweetwater as well!! Really great company -no wonder they have so many loyal customers!
"

Helpful Cool

5/5
2018-04-15

knowledgeable and courteous as always....

"....these are the marks of your sales team personnel.."

Helpful Cool

5/5
2018-04-15

Acoustic Guitar

"Wanted an intro 12 string acoustic guitar. Aaron Regenold (sales engineer) told me about an Epiphone EA2TNACH DR-212 12-str Dread, Nat, I paid a small fee to have it professionally set up and new strings put on before they shipped it out, just because I wanted it professionally ready to go.

Well, I couldn't be happier, it sounds and plays AMAZING. I have had it a week and i can't put it down! I will definitely use SWEETWATER AGAIN AND AGAIN

Ken
"

Helpful Cool

5/5
2018-04-15

Most knowledgeable sales staff and best customer service.

"I’ve been a customer for years, great financing options, customer service, extended warranties, free shipping. Extremely knowledgeable sales staff, if they don’t know the answer they will get back to you with one. Highly recommended for any musician on any level. The forums and tutorials on line are helpful tools in making an informed purchase. Highly recommended."

Helpful Cool

5/5
2018-04-15

New purchase

"Could not be happier with my decision to go with Sweetwater on purchasing the equipment and instrument I needed to start another chapter in my life "

Helpful Cool

5/5
2018-04-14

Outstanding service!

"A+++ service and total customer focus. The gear arrived in perfect condition (one piece was a demo unit - looked new)."

Helpful Cool

5/5
2018-04-13

church music director

"5 stars all the way,thanks
"

Helpful Cool

5/5
2018-04-12

Best in the business

"I live only one mile from two of the largest music stores in Hollywood. But I buy from Sweetwater because they have the best customer service. I bought a floor demo amp at a discount. It kept blowing fuses. The return shipping cost me nothing and they sent me a brand new amp instantly without charging me any more money. They really care and so...they have earned a returning customer!"

Helpful Cool

5/5
2018-04-12

Great products and Great service

"I have ordered sound equipment with Sweetwater Sound throughout the years. I have always enjoyed their great products. I recently made a mistake and forgot to order some sound equipment that I needed as quickly as possible. Kevin worked with me and somehow made it possible for me to get everything I needed on time and in great condition. I am thankful for Sweetwater's exceptional service. They are clearly the best. "

Helpful Cool

5/5
2018-04-12

Bang for your bucks is the best possible.

"wonderful experience the tech that assisted me returned a call to confirm my payment method that was on file. I had received new bank card and we straightened things out. all of the products I have purchased over the last 10 years has been perfect."

Helpful Cool

Share Sweetwater Sound's store rating