• ADDRESS
    10025
  •  
  • BUSINESS HOURS
    n/a
    GENERAL PHONE
    n/a
    FAX
    n/a
  •  
  • SUPPORT EMAIL
    help@renttherunway.com
    SUPPORT PHONE
    1-800-509-0842

Payment options

  • checkmark icon Visa / Mastercard
  • checkmark icon American Express
  • checkmark icon Discover
  • option not available Money Order
  • option not available COD
  • option not available Check
  • option not available Wire Transfer
  • option not available Apple Pay
  • option not available PayPal

Shipping options

  • checkmark icon UPS Ground
  • checkmark icon FedEx Ground
  • checkmark icon FedEx Express
  • checkmark icon Priority Next Day
  • checkmark icon Standard Next Day
  • option not available International
  • option not available 2-3 Day Delivery
  • option not available Digital Delivery
  • option not available Amazon Prime

Online Ordering

  • checkmark icon Online Ordering
  • checkmark icon Online Ordering Tracking
  • checkmark icon Secure Order Processing
  • option not available Require User Registration
  • option not available Guaranteed Security

Other

  • option not available International Order
  • option not available Customer Info. Confidential
  • checkmark icon Customer Support
  • option not available RMA Required
  • checkmark icon Review Guard
  • checkmark icon Notified of Public Replies

Review History & Profile

Product & services pricing 6.91/10
Chance of future purchase: 7.69/10
Shipping & packaging: 7.43/10
Customer service: 7.42/10
Return/Replacement policy: 7.58/10
Click a star to Write a Review!
5/5
2018-08-27

Great way to be Eco-Friendly

"I love RTR because it allows me to remain environmentally conscious while also having a vast wardrobe."

Helpful Cool

5/5
2018-08-14

love rtr

"love rtr for everything. usually very dependable with ship dates. however, i did have a couple of issues. i'd say its 95% dependable. thank you"

Helpful Cool

5/5
2018-08-13

Excellent experience

"I started using rent the runway as I had several weddings in the spring and wanted to save on dresses while still loookonf stylish. I’ve had a great experience so far using both their a la Carter options and expanding into unlimited to get more options and expand my work wardrobe. Delivery is extremely fast and easy and even when I’ve had issues with quality or timing they’ve been very accommodative and helpful in resolving issues!"

Helpful Cool

4/5
2018-08-13

Great customer service, not so great selection of available items

"The staff was super helpful. I was just a little disappointed at how limited the inventory was in the store for Unlimited. But I love RTR and was able to find two good pieces for my upcoming vacation. "

Helpful Cool

5/5
2018-08-13

**** agent

"Amazing company to work for "

Helpful Cool

5/5
2018-08-12

RTR is way worth it!

"RTR has so many great choices at unbelievable prices from reknown designers. I absolutely love it and recommend it!"

Helpful Cool

4/5
2018-08-12

I love the clothing selection for the most part; been a subscriber to the Unlimited plan for about 10 months now; plan on continuing.

"A few quick notes:
loves:
-love the brands and quality of clothes
-love the large selection
-love the flexible rental times (being able to keep pieces as long as I want or return quickly, not fixed time frames)

negatives:
-lag time between returns and next shipment....REALLY WISH YOU COULD DISPATCH NEXT ORDER AT TIME UPS RETURN LOGGED AS RETURN INITIATED LIKE OTHER RENTAL SERVICES DO!
-could add a few more options for "basics" jeans and weekend wear could be expanded a bit; maybe weekeder/light travel bags added too.

overall happy with service, only real complaint is the time lags between returns and next order, sometimes a week between.

"

Helpful Cool

4/5
2018-08-11

Great

"I love rtr, but it would be great to have more 14-16 sizes available and XL."

Helpful Cool

5/5
2018-08-11

Great experience

"I was nervous about renting dresses before a bridal shower and wedding for fear they may not fit. My dresses arrive early, nicely packed and were great. The back up sizes gave peace of mind and my dresses fit perfectly. Everyone complimented how nice the dresses were and asked where I got them. The rerun process was very easy and I will absolutely rent again! "

Helpful Cool

3/5
2018-08-11

great potential but requires some work

"i find it very easy to make sizing mistakes with the app. i don't think I've had a shipment that didn't have issues. apparently, i mistakenly chose a size 4 for my size 12 body but i don't recall how i made the mistake. necessary to double and triple check your size ordered. at any rate, have to pay the shipping fee to exchange. I've received an outfit without the belt, a belt that was way too small for my size, pants missing half of the hook closure. i really don't like that they have 'hours'. i only have the evenings to communicate and have to wait for them to get into work to get a response (when i'm at work). on the positive side, if you actually have the time to get on the phone with RTR, they are responsive when the mistake is on the RTR end. email (during business hours) is also quick. this service requires work on the consumer end; "

Helpful Cool
No Avatar
GabriellaRTR from Rent The Runway has responded
Posted Aug-13-2018

“Hi there. We are so sorry that you aren't having a good experience. We are going to send you a private message to gather more information. ”


2/5
2018-08-11

Unlimited is a bit of a waist.

"So I tried the Unlimited option for a month due to a promotion of $60 off the normal price to find a dress to wear to my sister in law's wedding and was able to find the perfect dress! That's the good part...the bad part was the rest of the month when I tried time after time to find some cute items to rent for different events through the month but was unable to rent anything with the unlimited subscription because it was all spoken for through the 4- or 8-day rental option. My advice is do NOT waste your money on the unlimited option; yes it seems cheaper but after all is said and done you will have spent $160 to comb through listings praying to find something you like that is available, just like I did. I cancelled my subscription and purchased the dress I found. In the future, I'll know to rent the item for a short time if it works with my timeline instead of crossing my fingers after spending so much."

Helpful Cool
No Avatar
GabriellaRTR from Rent The Runway has responded
Posted Aug-13-2018

“Hi there. We are so sorry that you had these difficulties with availability. The availability of items does vary between Reserve and Unlimited rentals. As members, you are able to keep items for as long as you want, so the items available through Unlimited do not have any future reservations placed for them. We're so sorry for any inconvenience this has caused. ”


5/5
2018-08-11

Great experience!

"Great clothes and many options for different events. Ordering, delivery and return were a breeze. I will use RTR Unlimited again in the future. I have been recommending it to my friends for their every day stylish wardrobe needs."

Helpful Cool

5/5
2018-08-11

Awesome experience!

"Loved the dress and the process! "

Helpful Cool

2/5
2018-08-11

RTR

"Many of the garments look worn and/or are damaged. It's frustrating to use a slot for something that you do not even get to wear, it makes you wonder if they truly inspect the goods and if they are dry cleaned in-between uses."

Helpful Cool
No Avatar
GabriellaRTR from Rent The Runway has responded
Posted Aug-13-2018

“Hi there. We completely understand your frustration and definitely want to look into this further with you. I am going to send you a private message to gather your account information.”


4/5
2018-08-11

Get your fashion game on

"The store employees are really fun to work with. They have a wide variety of styles to choose from. I suffered a bit with sizing with many ordered items not fitting. If you know your designers you may have better luck. Some run small, some large. Overall it was a lot of fun to have so many new fashionable items to wear and it invigorated my fashion interest that had gone dormant. The shipping is slow so plan ahead."

Helpful Cool

Share Rent The Runway's store rating

Rent The Runway is a Merchant Member! Learn more

Rent The Runway is a merchant member
Rent The Runway participates as a Merchant Member, monitors feedback, and resolves issues. See all 4,216 merchant members.