• ADDRESS
    78217
  •  
  • BUSINESS HOURS
    n/a
    GENERAL PHONE
    n/a
    FAX
    n/a
  •  
  • SUPPORT EMAIL
    support@poolzoom.com
    SUPPORT PHONE
    1-888-756-9666

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Review History & Profile

Product & services pricing 8.33/10
Chance of future purchase: 8.33/10
Shipping & packaging: 8.46/10
Customer service: 7.08/10
Return/Replacement policy: 6.76/10
Click a star to Write a Review!
5/5
2018-07-19

Great Delivery Speed, Have not installed yet, will keep you posted. Wish me luck!! Michael Straley

"Great Delivery Speed, Have not installed yet, will keep you posted. Wish me luck!! Michael Straley"

Helpful Cool

5/5
2018-07-18

Very Pleased with our order

"We received the solar cover quickly. It has brought the temp up in our pool up to 88 degrees within 2 days. We are very please. We would recommend this product and company highly."

Helpful Cool

4/5
2018-07-18

Thank you

"Received purchase on time at a good price! Thank you"

Helpful Cool

2/5
2018-07-15

five days till it shipped.

"I am a new customer, looking for a reliable place to get pool supplies or parts. I had to call after getting no response for a tracking number or any info on my order. The $165 came out of my account immediately. After several days I emailed got no response. When I called I was told it would be checked on. I did get a return call saying sorry it will be shipped soon. It's pool season now, The part was critical for my pump. Because of the extreme heat, it is gonna cost a bundle to get my pool water back in shape. It went green because it just lay there stagnant in the heat. Looks like a pond."

Helpful Cool

2/5
2018-07-15

Incomplete order

"There was a mistake on the Dolphin Micro Pre-Filter Insert Add-on that we received. The filter sides are labeled 1, 2, 3, & 4; however, the shipment contained two #3 micro filters. We still need a #4. We went ahead and used micro filter sides 1, 2, and 3, but are using the standard filter for #4. I've contacted Poolzoom via email, but never received a response. The robot itself is wonderful and works great. No issues with it. I just want to receive what I purchased."

Helpful Cool

5/5
2018-07-14

Great experience

"Very nice cust service. quick delivery"

Helpful Cool

5/5
2018-07-14

Baracuda replacement parts

"I ordered parts for my pool cleaner and they all fit and work perfect"

Helpful Cool

4/5
2018-07-13

Purchased Dolphin Nautilus Plus CC

"Delivered on time, no issues and so for cleans as advertised. "

Helpful Cool

5/5
2018-07-10

A great experience

"I ordered a Dolphin pool vacuum, it shipped within a day and arrived a few days later. Can’t wait to try it! Very happy with the buying process! Thank you!"

Helpful Cool

5/5
2018-07-09

Quick service, affordable pricing, great selection.

"Needed a part for my pool vac, placed the order on a Saturday night, got it in less Than a week. Will buy again for sure. "

Helpful Cool

1/5
2018-07-09

tiny label and hi cost shipping

"I was some what disappointed in the size of the label as compared with the regular Pentair label. I dont recall it being advertised as a miny label. Also the shipping fee for such a light and small item should have been arounf two postage stamps. Wont order from you guys again."

Helpful Cool

5/5
2018-07-08

hoses

"We received and in great condition."

Helpful Cool

5/5
2018-07-05

Excellent

"On time. Very easy ordering online."

Helpful Cool

5/5
2018-07-05

I ordered the Dolphin Nautilus Plus.

"I did a great amount of research prior to ordering. Poolzoom.com was very user friendly and the prices were less that competitors. I received communication through-out the shipping. When the robot arrived it was packaged very well and there was no damage, which I had read was an issue from other companies. Hence another reason I chose Poolzoom.com. The warranty information was an easy process to register. My experience was positive. I plan to utilize this company for other products."

Helpful Cool

5/5
2018-07-05

Great service

"I ordered a new Pentair multiport valve through the Poolzoom website on a Saturday and was concerned that I should have added expedited shipping after the order was complete. I called first thing Monday and spoke to Jeff who assured me the order was already being fulfilled from a distribution center much closer to My Home state of NY than Texas. It arrived the next day and is a perfect replacement. Will definitely recommend and use again when occasion arises!"

Helpful Cool

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