• ADDRESS
    78217
  •  
  • BUSINESS HOURS
    n/a
    GENERAL PHONE
    n/a
    FAX
    n/a
  •  
  • SUPPORT EMAIL
    support@poolzoom.com
    SUPPORT PHONE
    1-888-756-9666

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Review History & Profile See full Rating history

Product & services pricing 9.58/10
Chance of future purchase: 8.57/10
Shipping & packaging: 8.00/10
Customer service: 8.00/10
Return/Replacement policy: 6.59/10
Click a star to Write a Review!
5/5
2018-05-20

Very fast service

"Our old Solar Breeze wore out, we needed another one quickly, this was a great price for it, and it came within three days. Very happy that we used Poolzoom.com"

Helpful Cool

1/5
2018-05-19

Exchange of part

"Ordered the wrong part by mistake and instead of doing an exchange we have to pay for shipping both ways, plus a 20% restocking fee, which just that is $40. Then they said we could order the correct one. Will never do business with them again! "

Helpful Cool

5/5
2018-05-18

Pool parts

"Poolzoom.com came through again. The right parts at a reasonable price. Shipping was fast even thou I live on the other side of the country."

Helpful Cool

5/5
2018-05-18

Excellent!!

"Very happy with the fast shipping! The Dolphin is amazing!! The pool has never been cleaner. Thank you Poolzoom."

Helpful Cool

5/5
2018-05-18

Wrong Size

"The 2 baskets that I ordered did not match the measurements that were on the website.
They don't work and I need to return them and start all over.
"

Helpful Cool

5/5
2018-05-18

Thumbs up!!!

"Pricing was below competition. Product appears to be in new condition. No shipping costs, no tax, delivered on-time. What more can one ask for? I live in Florida, it's rained every day since this item arrived. Can't wait to try it out."

Helpful Cool

1/5
2018-05-17

Terrible Customer Service

"Pool Zoom’s customer service is terrible. Tried to return a skimmer cover had to call twice to receive a shipping label, took over a month to receive a refund after calling 2 more times. Was charged $9.99 for shipping label when they had mentioned they would be refunding the entire purchase. Was told it was”my fault” for ordering the wrong skimmer size by the supervisor. Extremely rude customer service. Will NEVER order from them again! "

Helpful Cool

5/5
2018-05-17

Excellent product

"This is exactly what we needed. We can stay on top of leaves but the smaller particles that build up in our pool have been the challenge. This robot was easy to set up and we had it running in our pool within about 15 minutes of opening it. The caddy makes storage easier and I think it will help extend the life of this robot due to ease of keeping it in the shade. The cable floats and doesn’t tangle. Our pool is so much clearer and sparkling after each use. This product really does go up the walls of the pool and is very easy to clean after each use. I also like that we can order individual replacement parts, if need be. I’m beyond impressed and this was an excellent investment in our pool. "

Helpful Cool

5/5
2018-05-16

Fast shipping, good price!

"Received the activate media pretty quick for weighing 500lbs. I would buy from them again!"

Helpful Cool

3/5
2018-05-15

The good and the bad

"Good: the person I talked to was able to give me a discount to match other sellers on the web.
Bad: I expected the part in 3-4 days and it ended up 7 days by 1st class mail.
"

Helpful Cool

5/5
2018-05-15

Excellent rate and free delivery on a hard to find product, Maytronics robotic pool cleaner

"Great rate on a hard to find product add to it free shipping and a two-day delivery. Excellent!"

Helpful Cool

5/5
2018-05-09

GREAT TRANSACTION!

"Got it quick and for a reasonable rate... plus free shipping! Thanks, PZ!!"

Helpful Cool

5/5
2018-05-09

Fast delivery

"Easy to order, very good price and very prompt delivery. "

Helpful Cool

5/5
2018-05-07

Amazingly Fast Shipment

"We haven’t opened our pool for the season so we haven’t used the pool cleaner yet, but the package arrived very quickly and in good condition. "

Helpful Cool

5/5
2018-05-05

Polaris Parts

"Needed some tune up parts, deliveried quickly and exactly what I needed."

Helpful Cool

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