• ADDRESS
    78217
  •  
  • BUSINESS HOURS
    n/a
    GENERAL PHONE
    n/a
    FAX
    n/a
  •  
  • SUPPORT EMAIL
    support@poolzoom.com
    SUPPORT PHONE
    1-888-756-9666

Payment options

  • checkmark icon Visa / Mastercard
  • checkmark icon American Express
  • checkmark icon Discover
  • option not available Money Order
  • option not available COD
  • option not available Check
  • option not available Wire Transfer
  • option not available Apple Pay
  • option not available PayPal

Shipping options

  • option not available UPS Ground
  • option not available FedEx Ground
  • option not available FedEx Express
  • checkmark icon Priority Next Day
  • checkmark icon Standard Next Day
  • checkmark icon International
  • option not available 2-3 Day Delivery
  • option not available Digital Delivery
  • option not available Amazon Prime

Online Ordering

  • checkmark icon Online Ordering
  • checkmark icon Online Ordering Tracking
  • checkmark icon Secure Order Processing
  • option not available Require User Registration
  • checkmark icon Guaranteed Security

Other

  • checkmark icon International Order
  • checkmark icon Customer Info. Confidential
  • checkmark icon Customer Support
  • checkmark icon RMA Required
  • checkmark icon Review Guard
  • checkmark icon Notified of Public Replies

Review History & Profile

Product & services pricing 8.44/10
Chance of future purchase: 8.40/10
Shipping & packaging: 8.20/10
Customer service: 7.50/10
Return/Replacement policy: 6.58/10
Click a star to Write a Review!
5/5
2018-09-19

cover

"works great exact fitting cover "

Helpful Cool

5/5
2018-09-19

Good experience

"I received my pool cleaner when expected. Will install it sometime today."

Helpful Cool

1/5
2018-09-13

False Advertising on Poolzoom Website

"I very specifically wanted the Solar Rings with the water anchors. The picture of the product and description listed ensured me that I would not get the cheaper one, that I have experienced before from other suppliers. I have called Poolzoom, to advise of my discontent, and have asked to return. On your Support Ticket # 28479, I was told:
"Feel free to use any carrier you wish; we recommend holding onto the tracking number(s) they should provide.
Once the package arrives, it will be passed along to the Returns Dept for processing your refund.
Typically, actual shipping cost will be withheld; in some cases there may be a restock fee. "
Very Unhappy. Letting others in the industry know not to shop at Poolzoom.
Let me know if you are willing to rectify this issue.
Respectfully Submitted.
"

Helpful Cool

5/5
2018-09-11

Fast and accurate shipping!

"The customer service representatives are very knowledgable and helpful. I wasn't sure what part I needed but they did. I also checked their other inventory and the pricing is really good. I will be purchasing from them again, soon!! Very happy customer :)!"

Helpful Cool

5/5
2018-09-11

Pentair Legend replacement parts

"Easy to use website to locate all necessary parts to rebuild my Pentair Legend pool cleaner. Fast, free shipping. Emails provide details of shipment arrival."

Helpful Cool

5/5
2018-09-10

GREAT PRODUCT - GREAT PRICE

"PoolZoom had a great price - almost half the cost of the same product on AMAZON and LESLIE'S. Got to me quickly and the electronic communication from ordering to verifying receipt was terrific. "

Helpful Cool

5/5
2018-09-09

Great

"The ordering process was simple. Imwe got the parts that we needed and it is working great! The package got tonua in less than a week. "

Helpful Cool

5/5
2018-09-08

Product and process good!

"Delivery was left on top of my mailbox on highway. Not good! Could have been stolen!"

Helpful Cool

5/5
2018-09-07

excellent

"fast and less expensive than the pool store!"

Helpful Cool

5/5
2018-09-01

Good Experience

"Correct product, fast shipping"

Helpful Cool

5/5
2018-09-01

Poolzoom Evaluation

"Easy to order. Arrived complete and on time.
"

Helpful Cool

3/5
2018-09-01

Waiting for it to be installed

"I give PoolZoom's service 5 stars. The cost of the unit was, beyond doubt, a very good price. The acid tank was NOT what I ordered, but the one I did receive is supposed to be the latest and greatest model, so after it is installed and operating as designed, I'll come back and give my final rating, which I hope will be 5 Stars. "

Helpful Cool

2/5
2018-08-29

Bad motor returned but still no refund on credit card 45 days later

"Received a defective motor that would overheat within 5 minutes of usage. I contacted Poolzoom and received a return shipping label and sent the motor back via UPS. The return process went very smoothly. Unfortunately, I have not received a refund on the credit card and it's been over 45 days. Also, I have not received a response to my email inquiry regarding the refund from "Alex Zoom" who sent me the return shipping label. I need to know the status of the refund but Poolzoom is not responding."

Helpful Cool

4/5
2018-08-29

Good Experience

"1st time using this company and I will again as long as the pricing and shipping cost stay competitive. "

Helpful Cool

4/5
2018-08-28

Dirt Devil Pool Vac

"Had all Parts (Heyward) I needed to repair my pool cleaner"

Helpful Cool

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