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Review History & Profile See full Rating history

Product & services pricing 9.12/10
Chance of future purchase: 9.26/10
Shipping & packaging: 9.45/10
Customer service: 9.24/10
Return/Replacement policy: 8.06/10
Click a star to Write a Review!
5/5
2018-05-19

Beautiful & Expedient!

"The urn was more beautiful than the web catalog depicted. Great customer service. Could not believe how quickly it arrived."

Helpful Cool

5/5
2018-05-18

First time

"Husband past away very unexpectedly so i was looking at different sites kept coming back to perfect memorial. Very easy to order prices reasonable and the shipping was fast and urn looks awesome!! Great Job!!"

Helpful Cool

5/5
2018-05-16

Always better than expected!

"This was my second purchase and every bit as good as the first! Love you guys!"

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3/5
2018-05-15

While the product arrived and it was satisfactory, they didn't get the basics of shipment correct.

"I specifically asked that the product be shipped to another location - the location of the remains - and they still shipped it to my home address! I really don't understand why you ask for a shipping address and didn't use it. Not only did I enter a specific shipping address I also entered comments that reiterated the product should be shipped to another address! Very disappointing!! How did the shipping address get changed to the billing address? I double-checked my entry before submitting, yet now it says billing and shipping are the same????? Now, I have to get the product to the location on my own at addition costs!!
"

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5/5
2018-05-14

Final

"What a wonder place for my husband of 33 years to spend his time with god."

Helpful Cool

5/5
2018-05-14

Couldnt be happier!

"Excellent customer service. My dad's Urn turned out beautiful. Awesome quality. It couldn't have been more beautiful. Everything was perfect."

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5/5
2018-05-11

Amazing service

"I called at 430 EST on a Friday to try and get the delivery out that day so we’d have the urn for my mom’s service on Tuesday. Not only was it shipped that day, but I also accidentally bought a small urn, which they caught, and they were able to get the correct one to me. The urn was delivered Monday morning as I was leaving to pick my husband up from his deployment. As stressed as I was with everything going on, perfect memorials did everything in their power to help. I’ll forever be thankful for their amazing customer service. The urn was beautiful and exactly what my dad had in mind to honor my mom. "

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5/5
2018-05-11

Perfect

"I was able to preview the item before production. It was very well laid out and the shipping was extremely fast!"

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5/5
2018-05-10

Happy customer

"The web site is well structured and provides all the requisite information about how to size/choose a memorial container. Moreover the instructions about every aspect of the transaction are crisp and clear. This is not site that one would visit frequently, and that makes its efficacy even more favorable. When I received the product, on time and well packaged, I was delighted with its appearance and quality. A good company. They do the job right. "

Helpful Cool

4/5
2018-05-10

Beautiful piece, but..

"I absolutely love the piece I ordered. I was bigger than I was expecting. It was on time, and not damaged. I am overall happy with the urn I purchase, OTHER THAN the “name plate” that I had done and paid extra for, was a sticker plate. I have to place the sticker plate on my self. That to me is the only issue. I know I’ll nver get that on straight. It even asked front or back when ordering the words. Why even ask if you have to place it your self. Over all I think it’s beautiful and I’m happy with it, or than the name plate .. "

Helpful Cool

5/5
2018-05-09

A wonderful experience

"After losing my youngest sister, I wanted a way to keep her close to my heart. The pendant was beautiful and a great value.
I would recommend Perfect Memorials to anyone wanting a good product as a good price.
"

Helpful Cool

4/5
2018-05-07

Very beautiful urn

"It was really easy to order in the site, at first I had some issues with two charges on my account. I emailed customer service and they got back to me pretty fast, said one would drop off, which it did.
The urn is very beautiful, pictures don’t do it justice. The details are very amazing. It’s perfect.
One minor, not really a complaint, I thought the plaque was going to be nicer especially since it was an additional $20 charge. I thought it was going to be like metal but it wasn’t. But it still looks very nice, just wish that charge was cheaper for the quality of the plaque.
"

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5/5
2018-04-30

Beautiful oak urn for a small pet, so easy to customize!

"I ordered these two urns so that we could split the ashes of a beloved little miniature poodle. I loved the way there are several fonts available and room for a picture of our dog. The price was right, and shipping was super fast. Thank you, Perfect Memorials."

Helpful Cool

5/5
2018-04-26

Positive Experience

"Good products for a very reasonable price, received in a timely manner. "

Helpful Cool

5/5
2018-04-23

Wonderful experience and products!

"I lost my daddy on March 13th 2018. Daddy's wishes to be cremated were honored and he wanted my step mom and us girls to share his remains. We all got wood urns and I decided to get a necklace urn so that I could have a small piece of daddy with me all the time. There were so many beautiful necklace urns to choose from, and I finally decided on a heart urn with a satin cord. I am very pleased with it, it's even more beautiful than the pictures show!!! While searching for a urn for my daddy, I found a shotgun shell necklace urn with a deer on it. I showed it to my husband and he loved it! We lost his dad in 2009 and he also wanted to be cremated, so we decided to get the shotgun shell necklace urn for my husband and his two brothers. Again when they came in they were more beautiful than the pictures showed. We are very pleased with our experience and our purchases! The website is easy to navigate, the detailed information given for each item is very helpful and we received our urns in a timely manner, they actually came in before we thought they would considering we choose for each urn to be engraved. Overall we are very pleased and satisfied with our purchases and in the event we find ourselves needing another urn we will definitely be ordering from you again. In fact our son, nephews and niece are ordering urns from you so they to can have part of my daddy's remains with them also. Thank you so much!!!"

Helpful Cool

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