Food & Gourmet
114 reviews
4.87 / 10
  • ADDRESS
    n/a
  •  
  • BUSINESS HOURS
    n/a
    GENERAL PHONE
    n/a
    FAX
    n/a
  •  
  • SUPPORT EMAIL
    n/a
    SUPPORT PHONE
    n/a

Payment options

  • option not available Visa / Mastercard
  • option not available American Express
  • option not available Discover
  • option not available Money Order
  • option not available COD
  • option not available Check
  • option not available Wire Transfer
  • option not available Apple Pay
  • option not available PayPal

Shipping options

  • option not available UPS Ground
  • option not available FedEx Ground
  • option not available FedEx Express
  • option not available Priority Next Day
  • option not available Standard Next Day
  • option not available International
  • option not available 2-3 Day Delivery
  • option not available Digital Delivery
  • option not available Amazon Prime

Online Ordering

  • option not available Online Ordering
  • option not available Online Ordering Tracking
  • option not available Secure Order Processing
  • option not available Require User Registration
  • option not available Guaranteed Security

Other

  • option not available International Order
  • option not available Customer Info. Confidential
  • option not available Customer Support
  • option not available RMA Required
  • checkmark icon Review Guard
  • checkmark icon Notified of Public Replies

Review History & Profile See full Rating history

Product & services pricing 8.06/10
Chance of future purchase: 7.50/10
Shipping & packaging: 8.61/10
Customer service: 6.25/10
Return/Replacement policy: 5.94/10
Click a star to Write a Review!
1/5
2018-05-17

Either fraud or completely mismanaged

"I recieved an email on May 17, 2018 from Nuts.com, telling me that my order will be shipped soon, amounting to $1234.00, consisting of products that I have never even heard of. I immediately called them and had it cancelled. The important thing that all need to be aware of is that I had ordered dates with them previously that were shipped to the Hotel where I was to be on May 1, 2018 (since I am working overseas and was back home for a meeting). The current email with the order details still states "Guest arriving May 1." There are other reviews below that have discussed issues with shipping as well. So either they are very poorly managed or fraud, not sure. The dates that were recieved were definitely not the quality advertised and when I had called them they attributed it to "Natural variation". I am sorry I stumbled upon this website."

Helpful Cool

1/5
2018-05-08

30 day delivery

"Ordered cashews and nuts on April 6th. Miscommunication on emails and delivery address. First two orders were sent to wrong address. Third order was received on May 5th . Cashews are stale . Peanuts have strange chemical aftertaste . Hoody's peanuts are by far superior. Will not purchase again."

Helpful Cool

1/5
2018-05-06

Cacao powder is cocoa powder

"I am a raw vegan food eater. I eat only raw (uncooked) foods. They are the only foods I want to buy. Therefore, I need to trust my suppliers.

The "organic cacao powder" that is sold on Nuts.com does not have dark color of other cacao powders that are available at stores. The color of the "organic cacao powder" sold on Nuts.com is a light brown color, like cocoa powder which is a cooked food that has lost its enzymes.

The powdered forms of the cacao bean are 1) cacao powder and 2) cocoa powder, which are similar but not the same. Cacao powder is made by cold-pressing un-roasted cacao beans. The cold-pressing process does not destroy any of the bean’s enzymes and nutrients. However, cocoa powder is made by roasting (cooking) the cacao beans.

I filled out a request to Nuts.com and asked them to check with their supplier to verify this. As usual, the request came to nothing, and I never heard back any answer.



"

Helpful Cool

5/5
2018-05-02

Wondering if the negative reviewers are fake or just nuts

"I've been buying from nuts.com for years and never ever had an order issue or mistake. I recommended them to my parents who are regular buyer- never an issue there either. How can you blame them for the shipping company messing up? Or for an item selling out? I have contacted Customer Service several times when I placed an order, and then realized that I forgot to add something. Every time I have contacted them, it has been flawless. Usually, my order ships within an hour. I can't rate this company high enough. The quality of every product I have ever received, from nuts, to honey, to peanut butter to cereal, to dry goods, popcorn, flours, etc. has been top notch. "

Helpful Cool

5/5
2018-04-26

BIG supporter of small business!

"I moved from the east coast to the southwest 2 years ago and left behind so many of my favorite foodthings in the process. I never expected living so close to Texas that I'd never find boiled peanuts again.. Boiled peanuts are a serious comfort food for me that bring back so many amazing memories, so after 2 years, my fiance and I couldn't take waiting anymore!

I decided to try out making my own with raw peanuts, and the cheapest route to raw peanuts seemed to be Nuts.com. Every other place tried to charge me over $100 in shipping.. No thanks! My order with Nuts.com was under $20 total and I received a TON for what I paid for compared to what I would have gotten from the online competitors. And it only took about a week to arrive. Not bad at all if you're used to online shopping!

The best part is, the nuts were the perfect texture to make my recipe work!!! They've single-handedly cured me of my homesickness. It means more than they could ever know to bring this nostalgic smell and flavor back into my life. The best part is, while I was still riding out my boiled peanut high after 2 years of deprivation, I received an adorably sweet email from Jeff that made sure I'd be more than a one-time customer! :) Support small businesses, they do it right!
"

Helpful Cool

2/5
2018-04-25

Extremely Disappointed

"I work for a Neuro Hospital and was excited when I found the brain gummies. I took the lead on the campaign and ordered the product to taste it and put in the campaign for staff. It's been over 2 weeks and the product still hast arrived. I called to inquire where the product was since the tracking and shipping alert emails told me when I could expect the delivery.
I was told that no shipping label was created so they would resend a new one....That's it? Is this what constitutes as customer service. So if I didn't call I'd never hear from them, no offer to reimburse me the shipping cost or upgrade the size of my order or EVEN expedite the new order " I should get there in a week" ???!! I am extremely disappointed and now I I have to start the process over and outsource another vendor.
BEYOND FRUSTRATED!
"

Helpful Cool

1/5
2018-04-21

Horrible Customer Service re : not getting what you paid for!

"I have been a customer of this company for several years. I the beginning their product and customer services Great. but the last couple years I cannot say that.
I mostly order coffee . I usually asked for expresso grind and got it in the last few years I asked for Turkish grind because my tastes changed.
Both times I received a 5 pound bag of what anyone would call regular grind. I was very disappointed and even wrote the company a letter in NJ enclosing a sample of the grind so they could verify what I was speaking about. I made it attention to Customer Service and I NEVER GOT A REPLY. ! pretty classless. ( I realize the Millennials don't do 'thank you' notes nor 'reply' to peoples letters, other than some stupid generic letter usually totally unrelated to the issue ! ? Probably because they don't read cursive!)
Yesterday I opened a bag of a a different type of coffee that I ordered in a 1 pound bag again ordered Turkish blend ... NOPE it was Regular Grind!!! I called and got some poor girl that said she was sorry about 30 times but offered no recourse other than bring it to someones attention . I told her that this was the 3rd time even after writing the company. She said that maybe they could speak to the Companies grinding company I told her I wanted my money refunded and we shall see!
So, Nuts.Com IF YOU CANT PROVIDE THE CORRECT PRODUCT DON'T OFFER IT! / IT IS CALLED FALSE ADVERTISING AND BAIT AND SWITCH ! and thats what you are doing.
"

Helpful Cool

1/5
2018-04-18

bad product customer service ****

"ordered cherry granola 25 lb and jumbo flame raisins granola is rolled oats and few small pices of fruit and a few stale almonds . customer service **** origin of product misleading "

Helpful Cool

5/5
2018-04-10

great tasting nuts.

"My husband is a diabetic so we try to keep him eating the right things to keep his meds down. Since we have tried nuts, all the different kinds he likes, he only has to take one med now. The nuts even help me, I have low sugar and the nuts help us both. They are just the best ever too! Nice large nuts with a great taste no matter which ones you get. And they have such a selection, when I go to the store there are a few but sometimes they don't even have what they usually carry. With nut.com I get what I want when I want it at a good price. Have made orders for almost a year now and will never change where I get our nuts from again!"

Helpful Cool

5/5
2018-04-07

Great price and quality

"Ordered 25 lb organic black sesame seeds and it arrived on time by FedEx. However it weights 6 oz. short. We use digital scale to split order with friend. Call the customer service and immedately ship us 1 lb of seeds next day. I don't understand the bad reviews. Highly recommended."

Helpful Cool

1/5
2018-04-04

If i could give a negative i would

"I have ordered from this company several times i order food for my pet so i calculate when he will be out because usually its here early or on time. This time however tracking showed it would be here thurs so i go to the post office only to see it was there and got sent to anothet city then state i called and got oh well sorry but now it will be another week. If i could walk into walmart and buy these things i wouldnt be ordering i explained i need my order asap well we can look into it if its not there by monday we will send a replacement so tues its still not there what are they gonna do? Give me my 5 shipping in expirable store credit and they dont know just keep looking and calling to see when it will be there. So today they send a replacement order five minutes later they cancel it and put an expiration on my 5 store credit. 100% satisfaction guarenteed or we will do whatever to fix it my foot ignorant rude customer service staff that have no knowledge of anything. Go to anuts.com they r cheaper anyway "

Helpful Cool

5/5
2018-03-30

Greatest Candy

"I do not know why people wouldn't give a 5 star rating because this company is great!!! I placed an order on Thursday and I chose the 7.99$ delivery charge and at 2:00 Friday IT WAS HERE"

Helpful Cool

1/5
2018-03-26

misrepresentation and just ignorant

"March 8, I had a huge order ready to buy... I get the notification that there are no gummy worms that I want. So I wait, but I wrote to the company to ask if should split the order or wait for the gummy worms to come in as they were expected a week before Easter. Here is the reply I received. "Thanks for reaching out! While our system cannot reserve items, I can say that we have a large steady supply of most of the products on our website. Especially with Easter coming up we will be sure to have a large enough stock to handle the rush."

So guess what... I go to order on the 22... and lo and behold, the company is now out of the bulk organic jelly beans I needed for our family Easter egg hunt with kids who cannot eat commercial jelly beans. Wow. You talk about disappointment, upset and then fury that the company won't acknowledge on any level that I should not have been told what I was told. I should have ordered what I wanted when I wanted it. I cannot believe I'm out in the cold now. Ugh...Horrible company... Ruined my Easter. Grandchildren are NOT getting what I promised at all!
"

Helpful Cool

5/5
2018-03-24

Fresh. Delicious. Reasonably priced. Fantastic!!!

"First time to purchase but this will not be the last. Love the freshness. Love the varieties. Love the free sample. "

Helpful Cool

1/5
2018-03-10

Not what I was promised

"Received my order of black currant tea. I was assured that there would be only 2 ingredients, black tea and black currants.....NO FLAVORING. Product description said only tea and currants and I verified by email and was assured no flavoring. Received the order very timely and there was a very nice black tea FLAVORED with black currant flavoring. Does not look like the product photo on line as there are no black currant pieces. Smells exactly like cloying, somewhat sweet fragrance of teas made with flavoring. Looks like there are truly 2 ingredients but they are black tea and black currant flavoring. Not sure if they changed suppliers, are ignorant of blended teas, or frauds. Currently awaiting a response on my request for a full refund. Order was processed timely and arrived when promised."

Helpful Cool

Share Nuts.com's store rating