No issues in the year and a half I've been ordering
"I've been ordering for about a year and a half and never had any issues. About every three months I place a pretty large order of nuts. Good selection and I've always been happy with the quality."
Horrible customer service
"I have been ordering for a few months. Had no problems with the orders until last week. They delivered the wrong item. That's ok, I get it. Mix ups happen. But to correct the problem, I have to wait yet another week to receive the right order. They refused to expedite the replacement order. After that refusal, I sent another request and was told so sorry can't expedite because it's coming from a different location. So I called and told them to cancel the order and credit my money back to me. I was told they couldn't do that either because the item has shipped. I told the customer service person I would refuse shipment and they could have it back and they can credit me. His response was "we'll cross that bridge when we get there". Really!!! this is your best response to a customer that is not happy with your customer service. So finally a manager told me I would be credited back my money. Sorry "Nutty" people you are not the only company providing snacks. Customer service is what sets companies apart from each other. You "Nutty" people have failed!miserably."
Poor customer service
"I have ordered from nuts.com several time with great service and product. My last order was awful the put something in the chocolate to keep it from melting. It makes the chocolate hard and tasteless. I contacted customer service before I got a reply. They told me to throw out the cream drops and gave me a partial store credit. I’m not happy with nuts.com and will not be ordering from them again. They can have my partial store credit."
"I purchased two 25 lb boxes of supposedly green peanuts. They arrived in two days crunchy brown. Where I come from green means raw. You can't boil dried nuts. "
"I have been ordering from Nuts.com for over a year and I NEVER have any issues. Orders are usually shipped same day and received the following day. Cold packs are placed if I order anything with chocolate to avoid melting. When something is not very good, I have always received a store credit - no questions asked. I work for a major corporation and "snacks" are offered to employees. I do admit that is can be very pricey, but I am using a corporate credit card. Happy Customer :)"
Consistently excellent service and quality
"I've ordered multiple times from this family-owned company and their customer service, competitive pricing, product quality and freshness, and lightning speed delivery have been phenomenal every time. They continue to surprise me, and that's not an easy thing to do. I can't imagine an actual bad experience with this company and am surprised to find so many negative reviews only occurring on this site.Somebody mentioned rigged reviews on nuts.com, which--aside from sounding paranoid--I'd like to refute. As a regular customer, I can attest to the fact that it's extremely easy to submit a review for every product purchased, and it's posted regardless of number of stars.I've never been to the ResellerRatings site before, but given the huge difference between other review sites and the suspiciously low star rating here, I'm wondering if there's some palm-greasing going on by competitors or something. These reviews seem very suspicious."
Terrible customer service.
"I ordered 4.4 lbs of Israeli sunflower seeds. They were terrible. I called to find out about returning them. I was not given ma refund but a store credit. I called to order something just to get my credit. They wound up not initially applying the credit but charging me the full amount of the new order. I wasted 30 minutes on the phone with them before it got straightened out. This is the worst service I have had in years. "
Horrible Canadian experience
"I have ordered several items in total of $1200 on May 25th. Right now it's June 7th and nothing was shipped yet. Their excuse is they don't have two items out of the 10 items I have ordered, but they did have it when I ordered. They refuse to ship partially because I'm in Canada, punishing me for an error that was theirs to begin with.I'll never do business with them again."
Honest review of products
"I was a little nervous about ordering from them because I wasnt sure of the size of the products. I already knew the prices were good. I was so surprised when I opened the box and found big bags of the stuff I ordered. I ordered the butternut peanuts, caramel puffs and the chili bits. All were big bags. "
"I'm starting to think all the negative reviews are wackos I have bin ordering from nuts.com a long time never one issue period I'm starting to be live these reviews are from competitor's.......anyone that has really ordered or ordered if they have birds knows nuts.com is the place to go"
Either fraud or completely mismanaged
"I recieved an email on May 17, 2018 from Nuts.com, telling me that my order will be shipped soon, amounting to $1234.00, consisting of products that I have never even heard of. I immediately called them and had it cancelled. The important thing that all need to be aware of is that I had ordered dates with them previously that were shipped to the Hotel where I was to be on May 1, 2018 (since I am working overseas and was back home for a meeting). The current email with the order details still states "Guest arriving May 1." There are other reviews below that have discussed issues with shipping as well. So either they are very poorly managed or fraud, not sure. The dates that were recieved were definitely not the quality advertised and when I had called them they attributed it to "Natural variation". I am sorry I stumbled upon this website."
30 day delivery
"Ordered cashews and nuts on April 6th. Miscommunication on emails and delivery address. First two orders were sent to wrong address. Third order was received on May 5th . Cashews are stale . Peanuts have strange chemical aftertaste . Hoody's peanuts are by far superior. Will not purchase again."
Cacao powder is cocoa powder
"I am a raw vegan food eater. I eat only raw (uncooked) foods. They are the only foods I want to buy. Therefore, I need to trust my suppliers. The "organic cacao powder" that is sold on Nuts.com does not have dark color of other cacao powders that are available at stores. The color of the "organic cacao powder" sold on Nuts.com is a light brown color, like cocoa powder which is a cooked food that has lost its enzymes.The powdered forms of the cacao bean are 1) cacao powder and 2) cocoa powder, which are similar but not the same. Cacao powder is made by cold-pressing un-roasted cacao beans. The cold-pressing process does not destroy any of the bean’s enzymes and nutrients. However, cocoa powder is made by roasting (cooking) the cacao beans. I filled out a request to Nuts.com and asked them to check with their supplier to verify this. As usual, the request came to nothing, and I never heard back any answer."
Wondering if the negative reviewers are fake or just nuts
"I've been buying from nuts.com for years and never ever had an order issue or mistake. I recommended them to my parents who are regular buyer- never an issue there either. How can you blame them for the shipping company messing up? Or for an item selling out? I have contacted Customer Service several times when I placed an order, and then realized that I forgot to add something. Every time I have contacted them, it has been flawless. Usually, my order ships within an hour. I can't rate this company high enough. The quality of every product I have ever received, from nuts, to honey, to peanut butter to cereal, to dry goods, popcorn, flours, etc. has been top notch. "
BIG supporter of small business!
"I moved from the east coast to the southwest 2 years ago and left behind so many of my favorite foodthings in the process. I never expected living so close to Texas that I'd never find boiled peanuts again.. Boiled peanuts are a serious comfort food for me that bring back so many amazing memories, so after 2 years, my fiance and I couldn't take waiting anymore!I decided to try out making my own with raw peanuts, and the cheapest route to raw peanuts seemed to be Nuts.com. Every other place tried to charge me over $100 in shipping.. No thanks! My order with Nuts.com was under $20 total and I received a TON for what I paid for compared to what I would have gotten from the online competitors. And it only took about a week to arrive. Not bad at all if you're used to online shopping!The best part is, the nuts were the perfect texture to make my recipe work!!! They've single-handedly cured me of my homesickness. It means more than they could ever know to bring this nostalgic smell and flavor back into my life. The best part is, while I was still riding out my boiled peanut high after 2 years of deprivation, I received an adorably sweet email from Jeff that made sure I'd be more than a one-time customer! :) Support small businesses, they do it right!"
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