"Bloomex gave me the opportunity to send a birthday surprise to my niece who live in Canada! it was easy, quick and a good price! Thanks!!!"
Useless - will take your money and pretend you don't exist
"Paid premium services which 10 days post delivery still waiting on. Refuse to respond beyond "we're looking into it" each time I contact them and the phone number isn't even working so I can't talk to anyone other than then unresponsive chat people. Horrendous experience - AVOID AT ALL COSTS"
BUYER BEWARE: Bloomex is the most useless company I've ever seen.
"One of the Worst mistakes I've made In 2018. I forgot to check their reviews before going ahead to order.I ordered for a gift Pack and card on Wednesday to be delivered on Thursday as a surprise birthday gift. Thursday passed there was no delivery, even after paying extra for it. I tried contacting Bloomex the next day and I was told they can only attend to ongoing orders by email or chat. The first question is why take an Order by Phone and refuse to communicate by phone issues relating to that Order?I chatted them up without any response so I sent an email requesting a refund cos the birthday was over. Only for them to reply me the next day (Saturday) that they tried delivering but the address was wrong. I checked the address and found out that the agent I spoke to deliberately wrote 142 st instead of 143 st even when the Postal code was for 143 st. They further stated that they dnt refund for orders that has been prepared. Is the Order Food that gets bad. The funny thing was that I ordered for a gift pack but the kept on referring to flowers.I have contacted my Credit Card company for a dispute, because they actually charged me twice for the same order without delivery. When I asked why they didnt call the reciever, they claimed to have called without answer. That I will need to pay for the re-delivery. I further asked for a call log, text message or voice mail to show that they actually came to deliver but they couldn't provide any. What about myself the sender why didnt they call? Not even up till now they haven't even called.I am prepared to get a refund by all means from Bloomex, because it is clear that they are fraudulent and unreliable."
"Troisième commande avec Bloomex et toujours satisfaite. "
Everything was fine!
"Liked the customer service, definitely will use again. Almost on time every time. Quick same day delivery "
3e commande avec Bloomex, toujours satisfaite
"C’est la troisième fois que je commande sur ce Site. Je suis toujours satisfaite et sais que je peux faire confiance. Étant loin de mes êtres chers, ceci me permet de leur montrer mon affection. Merci Bloomex!"
Delivery dates not adhered to
"I've ordered from Bloomex.ca a few times and had zero issues. My last two orders have been a nightmare though. (#02272361 and 02241592). The first one was for my partner who is working out of town. Bloomex delivered them 3 days early and my partner is not home. The second order was for my mother's birthday. They were delivered days late to her office on her day off. So it made me look like I forgot her birthday. Both times I contacted bloomed and both times they failed to provide any compensation for their errors."
"The flowers were beautiful. I will definitely use them again."
Horrible customer service
"Minutes after my order, I realized I made an error with the delivery time. I reached out via phone only to be redirected to the online people with "all the access". The first online chat was 45 mins - 30 of it was me waiting. In this time I reached out via email to get help, which was 24 hrs away. I told the first online rep that I needed to cancel my order as no one could confirm when the delivery could be sent. I told the email people the same thing. The chat guy disappeared only to have me try again, i then wasted 2 more hours on the chat, trying via email to have it all just cancelled. I had a manager FINALLY call me back after 3 hrs.... he promised full refunds, as i had screen shots of all the conversation pieces and time frames.Now 12 hrs later, I find out he lied and I won't be getting a full refund, even though I cancelled within minutes as not one single representative gave me clear information, in a timely manner. HORRRRRRIBLE Experience - never recommend"
"Quick easy priced right and beautiful flowers!!"
"I will never use this company. I ordered flowers for my goddaughter's birthday. I wanted to the flowers to be delivered at her school (surprised her). Did not happen. I did indicate it was a school and provided them with the school phone number. I did received an Email from Bloomex stating that my order was in transit. When I called my cousin to find out if my goddaughter received her flowers - she told me no (it was 6PM)! Schools closed before 4:00PM! They kept on giving me the run around. They said the flowers were delivered - I kept on saying she did not received them because the school was closed. Now, I have to fight them to get reimbursed. "
They did not send the flower to my address
"I received an email that the flowers have been delivered, but nothing received at the address. It supposed to be the birthday surprise, but they ruin my they and the birthday. I send flower with different websites regularly and something like that never happened to me. People should report them as fraud, to stop their business. People spend money and time to receive good moments, but they come up with stress and bad feeling. "
Terrible Company & Customer Service
"Although my mom's birthday flowers were delivered, had it not been for a friendly neighbor who know my mom by name and Apt #, they would have been stolen. Bloomex left them in front of a door of a huge building where hundreds of people live! Never called either myself or my mom. Never bothered to ring the unit number, and my mom was home all day. I contacted them with some suggestions saying tis unacceptable to leave expensive flowers like that. No response. Never again."
Do not use them. They failed to deliver on time. The refused to refund.
"I would never use them. Period! They are thiefs."
I wish the had a -10......
"I hate even giving them one star..... You can't call and talk to anyone. Please please please don't order from here.... They didn't delivery on time. "
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