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Review History & Profile

Product & services pricing 0.99/10
Chance of future purchase: 0.30/10
Shipping & packaging: 1.04/10
Customer service: 0.54/10
Return/Replacement policy: 0.29/10
Click a star to Write a Review!
1/5
2018-07-12

Dead Flowers &Broken Vase

"I normally don't take the time to write reviews but the experience with Bloomex was so horrible that I had to share and hopefully save someone else from wasting their money and time fighting with the company. Short version of my experience is this: ordered flowers $90+ worth and a vase for someone quite sick and vase was delivered broken and shattered and Purolator (delivery co.) feltlt bad and went out and bought new one that day but still delivered same flowers. By the time order was filled/shipped on June 7 and flowers were delivered on June 15th, they were all dead. Asked for delivery date to be June 8th when ordered. Company would not replace anything unless photos were taken to prove dead flowers but I wasn't going to ask sick recipient to do this as she had alot of other things to deal with just coming out of the hospital. Common sense would be that since it took the flowers a full week to be delivered from when they were shipped, they wouldn't be fresh or alive anymore. Horrible company to order from and no honour in makings things right or reimbursing. Don't waste your money. "

Helpful Cool

1/5
2018-07-03

WASTE OF $$$, Terrible customer service

"I will never ever use this company again. After having a great experience last month we used them again expecting the same service - we got the opposite. Our sympathy flower delivery went “missing” and has been under investgation at Bloomex for a week. Online chat is completely useless and will only say “wait for a manager to contact you”. Since I did not receive the service I paid for and I do not want our client receiving sympathy flowers for her husband’s passing 2-3 weeks late the only solution for Bloomex would be to issue a refund. But do you think you can talk to anyone who has that authority?? No you can’t. Now we are out $55 and a very important client of ours has not received anything from us. Do yourself a favour and use a local flower company or the many other online delivery services that offer far superior service than Bloomex.

1. DO NOT order from Bloomex
2. If you have already paid and not received the service you paid for, call your credit card company & dispute the charge. 99% of the time your credit card company will reverse the charge & go after the merchant for the loss
3. Write a review for this company anywhere you can! Warn others so it doesn’t happen to them.
"

Helpful Cool

1/5
2018-07-01

Terrible value, do not meet their commitments and awful after care

"I wish I had checked these reviews before I used Bloomex recently. Advertised as being able to deliver same day, they even confirmed that delivery had been made around 6pm via email. I found out that delivery was made the next morning. When I went back to them, they told me that they had emailed to let me know, but I only had received the email confirmation for delivery. I asked for a refund of the amount of same day delivery which was around $15. They agreed, but only credited me $5. You'd think after my follow up, that they would have done the decent thing and credited back the full amount, but I guess they felt that they should still charge me for the next day delivery. Lucky it wasn't an important event that required the delivery on the same day. Finally, the flowers.....looked nice enough, but I cannot describe how small and nothing like the picture they were - I was embarrassed when I saw the bunch which was for some close friends and a special occasion. Never ever use these people again or recommend them."

Helpful Cool

1/5
2018-06-28

Bloomex big scam 0 stars

"On friday june 22nd 2018, I had a bloomex flower arrangement delivered to a funeral home in Ottawa, to honor and salute the death of a loved one. I chose the arrangement "loving lilies" described as elegant flowers such as creme roses, white lilies, delicate carnations, fresh eucalyptus and more. Approximately 27" W x 25" H. On the web picture you can see 8 creme roses, 11 white lilies and numerous buds, carnation and greens. Since the deceased was an important person to us I chose and paid for the deluxe version. We received a horrible bunch of flowers with only one rose which was already wilted, 3 cala lilies, some white lilies and the space left by the missing roses was filled with some cheap wilted chrysanthemum, wilted hydrangea flower some cheap carnation. We were horrified to see those flowers, they looked as if they had been picked up in the garbage of a cemetary 141$ for that. Bloomex advertises on it's first page "freshest flowers guaranteed". I was ashamed to see my name in that bouquet and we can never reclaim this moment and make it right.
I sent bloomex pictures of the arrangement and asked for a refund, their response was that the order was correct and to value!! To them a bunch of wilted flowers is up to their standards even though they say on their web site"freshest flowers guaranteed"

"

Helpful Cool

1/5
2018-06-22

So disappointed

"I have used Bloomex a number of times with no problem, except for this last time. I ordered Mothers day flowers and they never got delivered. I have tried to contact customer service a number of times for a refund with no success. The customer service reps always tell me that their manager will be in contact with me ASAP, but it has been over a month and I haven't heard anything. I have tried calling, emailing directly and nothing. I am so disappointed. And now, my account won't load and even show me my past order number. I will never use this service again."

Helpful Cool

1/5
2018-06-19

Do NOT buy from Bloomex.ca it is a scam!

"On Thursday afternoon, June 14 I ordered a bouquet through Bloomex.ca. I placed the order for my Mother that had some recent medical issues and wanted to cheer her up. I went ahead and purchased but it only showed me the cost of the flowers and not subtotal, shipping or tax but processed my order anyways. I emailed Bloomex to ask them to clarify as well as asked if the flowers could be shipped between 9am-12pm on the Friday, June 15. They sent an email back clarifying that they cannot deliver between those times but would deliver between 12pm-5pm. I called my Mom and discretely asked for her schedule and if so happens she would be home all afternoon and evening. By 6pm the next day (delivery day) I had not heard from my Mother which was odd as she would normally contact me right away after receiving. I phoned and casually asked if she received any parcels, she declined and even went outside and look all around the house, nothing. By 9:22am on Saturday, June 16 I received an email stating the following, "Hello, Your order was delivered. Left at the door. Order Delivered at: 6/15/18 10:07 PM. Bloomex \BMB" Yes you read that correctly, they delivered the flowers at 10:07pm on Friday night, in the evening at which time most people would be sleeping. Well that is what they say...but guess what no flowers were delivered and you can imagine why, it was dark probably didn't take care in looking for the address and delivered to the wrong house or wasn't delivered at all...in conclusion the flowers were NOT received. At 9:30am I try to call Bloomex which I might add is next to impossible, apparently they don't accept phone calls but say to live chat or email. So I live chat...guess what you can't do that either so I email and receive this: "Dear ****, we are terribly sorry for the delay in your order, unfortunately, we cannot refund orders after they have been prepared, shipped or delivered. We will provide you a 15% off coupon you may redeem off your next order that code is 5000. You may use it online or over the phone. Bloomex Management" Yes you also read that correctly, I made a purchase of goods, they were not delivered and they are saying they cannot refund me on orders that have been "prepared, shipped or delivered" Lets make something clear here...the items were not received which means I don't know if they were even prepared, shipped or delivered because NO ONE GOT THEM. So I send another email back stating their refund policy is non-compliance. 10:16am I receive another email "Hello, Your order was delivered. Left at the door on June 15th. Order Delivered at: 6/15/18 10:07 PM. - Please provide us with instructions of what to do if no one is available to receive your gift (such as leave with a neighbor, leave in a designated area). If no person is present to accept the flowers at the location specified,our driver will act in his or her discretion based on weather conditions, safety, security, etc. Please note, our couriers do not call prior to delivery. Please ensure the recipient is home to receive items. Bloomex BMB " Again stating the ordered was delivered. But it wasn't delivered to the address i specified on the initial order! They also go on to say "if no one is available to receive your gift..." of course no one is able to receive it! You delivered it at 10:07pm at night clearly to the wrong address!!! They don't have it therefore it was not delivered. I send another email back saying it was NOT delivered, we don't have it and I receive this back "the Status of your Order No. 2247546 has been changed.
Hello, We apologize for the delay. Due to high volumes of deliveries being made our couriers did they best they could to assure all deliveries were complete. For the delay a store credit will be applied to your file. Bloomex MBB " Obviously I messaged back that was unacceptable. I get this back "the Status of your Order No. 2247546 has been changed.
Hello, We have issued under your email address a store credit in the value of 78.38$. Store credits do not have a time limit, however, they are a one time use. Store credits do not cover taxes and delivery. Store credits cannot be combine with any other discount or coupon. To use this credit simply enter your email address into the coupon field upon your next order with Bloomex. Please allow 24 hours advance notice prior to delivery when using a store credit. Store credit order are valid between Tuesday-Friday delivery when ordered one day in advance prior to 3:30PM. We look forward to making your next delivery a great one! Bloomex MBB
Change Order Status." Also not acceptable because guess what? Do they really think I am going order from their company again? What does a store credit do for me? Also not accepted. At this point I have no other options but to write this review, contact Consumer Protection BC, RCMP & the BBB. They can take it from here. But I will not give up for future consumers. DO NOT ORDER FROM BLOOMEX they are a fraud.

"

Helpful Cool

1/5
2018-06-14

Very disappointed by this company's products, attitude and customer service!!

"I ordered the balloon bouquet for my husband's 40th Birthday, just for a laugh, as a little surprise. It did get delivered. However, the two balloons that said " Happy Birthday" on them were nearly fully deflated and floating at knee height( which after a very short time became ankle height) and only one of the other two balloons was fully inflated. The colour scheme of the balloons was also not what I selected. However, it would have been fine if the balloons had been fully inflated! It is impossible to speak to a Bloomex customer service rep on calling their helpline number- the number simply directs you to the online chat support or tells you to email them. I emailed them with photographs of the product and asked for a refund. They offered a replacement bouquet or for me to choose another product from their website. They said they do not give refunds.We were leaving Canada two days after my husband's Birthday to return to the U.K plus I was most unimpressed with the company and their poor customer service, so did not want either of the options they offered. They did not reply to my second email explaining this and asking for a refund. They did reply to my third email, saying again that they do not offer refunds. There have "testimonials" on their website of supposedly satisfied customers, but as far as I could see, there was no option to leave feedback on their website! Terrible company. "

Helpful Cool

1/5
2018-06-14

Poor service

"I ordered flowers to be delivered, and as far as I know they never made it. At first, they claimed to have been put in storage overnight and would be out for delivery the next day (so a day late). I had to follow up four times with the live chat employees, and was finally told they were delivered (though the recipient has yet to receive them). I sent a complaint email about the initial delay to customer service, and after two days, have still not received a response (despite their claim to respond within 24 hours). I wish I had seen all these bad reviews before making my purchase. That was $50 that I will never see again. "

Helpful Cool

1/5
2018-06-14

WORST COMPANY EVER - COMPLETE SCAM!!!

"If I could give this company 0 stars, believe me, I would. I placed two orders for mother's day for my mom and mother-in-law, both of which did not get delivered. They delivered one of them the day after and charged me for this. To make matters worse, they didn't even deliver the type of flowers I requested and stated that their policy state that they can substitute for flowers if they run out. I have been disputing the fact that I shouldn't have to pay for my order as it wasn't delivered on time and it wasn't even what I ordered. The most they did is give me a credit note for the flowers. Why the hell would I order again from this ridiculous company?!? What I realized is that for important occasions, they take more orders than they can handle and then they don't answer any phone calls the day after (believe me I tried) as they're too busy catching up on their deliveries so you can't even cancel. Then they charge you and the flowers arrive limp as it's been sitting in a van overnight. This can been going on now for over a month with no accountability on their part. Please stay away from this horrid company!!! "

Helpful (1) Cool

1/5
2018-06-14

Sent Cheaper than I paid for

"Sent a 19.99 order I paid for a 54.99 order a way cheaper science beaker and cheaper flowers
I got daisies/carnations/roses ordered Roses and Lilies with a red vase
Would never recommend
"

Helpful Cool

1/5
2018-06-13

TERRIBLE SERVICE

"They sent me a coupon the exact same time I clicked submit order. Upon asking them immediately to apply the coupon, they said no. I asked them to cancel the order and they charged me $25 to cancel an order worth just over half of that AFTER shipping. I will NEVER recommend this company nor use them in future. Stay away and buy from Teleflora. This is garbage."

Helpful Cool

1/5
2018-06-12

DO NOT BUY FROM BLOOMEX

"DO NOT BUY FLOWERS FROM THIS PLACE! I ordered flowers on a Monday morning to be delivered before 5pm the same day. Flowers were not delivered. When I called to inquire why I was first hung up on, then left waiting for an hour for someone to respond on the live chat, then I simply gave up. I think this is all part of their plan, frustrate you until you give up. Again, DO NOT BUY FLOWERS FROM THIS PLACE! You have been warned. "

Helpful Cool

1/5
2018-06-10

Worst service I've ever experienced!

"I ordered flowers to be delivered to my mom on mother's day. I even paid extra to ensure the flowers made it to her workplace during her work hours. On the day of mother's day, I followed up several times with the customer service representatives via online chat to inquire about the status of the delivery as it was still not delivered and my mom was almost off work. Each time I inquired I was told the courier was on its way. My mom never received the flowers on mother's day; they came a day late! I called customer service demanding a refund and was told they can't help; I was instructed to email the customer service for help. A few days after I requested a refund via email, I was refunded $9.00.... I paid nearly $100.00 for the delivery! I emailed again inquiring as to why I received a small amount back and demanded the full amount. Weeks went by and no response, or a complete refund. I emailed again and was told "your order was destined for an area outside our production, and as per our policies it was sent with a courier for overnight delivery. Orders designate to areas outside our production are sent with a courier for delivery next available delivery day. We don't offer refunds for order that been prepared, shipped and delivered." Bullsh**t! When was I ever informed about this? Never. It doesn't even say this in their policy on their website! I live across the country; had I known this was going to be the outcome, I would have asked a relative to deliver the damn flowers to my mom! They don't follow through with their "guaranteed" service therefore you are not entitled to a refund. Makes total sense right? WORST SERVICE I HAVE EVER EXPERIENCED!!! "

Helpful Cool

1/5
2018-06-08

DO NOT USE THIS COMPANY!!

"I ordered flowers for a friend who's dog had just passed away. Everywhere on the site guaranteed same day delivery. I received a notification that the order had been received and processed. After the flower not arriving I called the contact number provided in the email and it is not in service. I went online and found a different number. When I called I got an option of #1 for new orders or #2 for existing numbers. After selecting #2 it says goodbye and hangs up so I called back and pressed #1. The lady was nice until I mentioned I was calling to inquire about an existing order. She became extremely rude and hung up on me. Save yourself the stress and DO NOT USE THIS COMPANY. They are fraudulent and shouldn't be in business. I called VISA right away to report it and she said they have several claims against this company. Worst experience ever. Worst of all my friend didn't receive the flowers to help him cheer up on such a hard day."

Helpful Cool

1/5
2018-06-06

Wish I had seen these reviews sooner

"Unbelievable srew -up from start to finish. I don't usually write reviews but I am soooooo upset over this company, I want to warn everyone AWAY from them. I ordered a Large arrangement of flowers for our Aunt's funeral. They were to be delivered on Saturday as the visitation was Sunday afternoon and Sunday evening. When we arrived at the funeral home Sunday they were not there. I tried calling the 800 number but of course that person will only take new orders even though there is an option for new or existing orders. I went on to the Live Chat and told them that the flowers had not been delivered. They stated that they would put in an inquiry to the delivery company. Since it was late Sunday afternoon I knew the flowers would not be delivered in time. I advised them that the funeral was the next morning at 11am which would be held at a church and not at the funeral home. They asked for the address of the church which I gave them. I was hopeful they would arrive there in time for the funeral at least but they did not. When I contacted them again, they stated that because of my late change of address they could not deliver ! I did not change the address...........but then in the same conversation they said they would not refund because they had in fact been delivered. After checking with the funeral home the next day and confirming they had not been delivered, I was back on Live Chat trying to get a full refund. You can't deliver FUNERAL Flowers 2-3 days late !!!
They insisted they could not give a refund but they could do a resend to the family. Since I didn't want to send a large funeral arrangement of flowers to the family's home, they said I could send a different product to the family such as a gift basket. Since I wasn't going to get a refund I decided I might as well do this. So I found a suitable basket on the website, went back on Live Chat to order this and was then told that I would have to pay for shipping if I sent a different product because it would be considered a new order. As I was arguing this with "Emily" I got disconnected. I went back on and spoke to another girl and she said that I would not have to pay shipping. So I gave her all the information - product # - Family member's name - Home address and phone number. She said I would receive a confirmation email which I did not. Today I receive a call from the funeral home that the gift basket had been delivered to them. UNBELIEVABLE !!!! I will no longer be ordering from them and will be spreading the word as will the Funeral Home that was involved. A very bad experience for a very emotional occasion - which cannot be fixed after the fact.

"

Helpful Cool

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