• ADDRESS
    33172
  •  
  • BUSINESS HOURS
    9:00 AM - 6:00 PM
    GENERAL PHONE
    866-631-6389
    FAX
    786-230-8562
  •  
  • SUPPORT EMAIL
    customerservice@hvacstores.com
    SUPPORT PHONE
    866-631-6389

Payment options

  • checkmark icon Visa / Mastercard
  • checkmark icon American Express
  • checkmark icon Discover
  • option not available Money Order
  • option not available COD
  • option not available Check
  • checkmark icon Wire Transfer
  • option not available Apple Pay
  • option not available PayPal

Shipping options

  • checkmark icon UPS Ground
  • option not available FedEx Ground
  • option not available FedEx Express
  • checkmark icon Priority Next Day
  • checkmark icon Standard Next Day
  • option not available International
  • checkmark icon 2-3 Day Delivery
  • option not available Digital Delivery
  • option not available Amazon Prime

Online Ordering

  • checkmark icon Online Ordering
  • checkmark icon Online Ordering Tracking
  • checkmark icon Secure Order Processing
  • checkmark icon Require User Registration
  • checkmark icon Guaranteed Security

Other

  • option not available International Order
  • checkmark icon Customer Info. Confidential
  • checkmark icon Customer Support
  • checkmark icon RMA Required
  • checkmark icon Review Guard
  • checkmark icon Notified of Public Replies

Review History & Profile See full Rating history

Product & services pricing 7.95/10
Chance of future purchase: 8.75/10
Shipping & packaging: 8.08/10
Customer service: 8.25/10
Return/Replacement policy: 7.81/10
Click a star to Write a Review!
4/5
2018-05-08

review

"They had the tankless water heater we needed at a good price. The shipping too several days and then the delivery was a week so the total time from order to delivery was 13 days. I couldn't use your company if the customer was out of hot water. Everyone was helpful and courteous."

Helpful Cool

1/5
2018-04-30

Never again

"
I placed an order which the website said would ship in 3-4 days. I never received any notification that the order had been back ordered. The order arrives a month and half later. When I call to send the item back they assess a 15% restocking fee along with trying to have me pay for there original shipping costs. The customer service person read from a sheet like a zombie and refused to even acknowledge what I was saying.....No thank you! Will never do business with this company again.
"

Helpful (1) Cool

5/5
2018-04-27

Good service

"Communication was superb. Received item totally as described. "

Helpful Cool

5/5
2018-04-24

Still the Best!

"This was my second purchase through ACWholesalers.com and like the first several years ago, these guys really have the ability to match you with the right product for your needs and get it delivered to you pretty quick. Florida to the San Francisco Bay Area in a week, for a sizeable savings over local suppliers always makes me and my pocketbook happy. Thanks, AC Wholesalers."

Helpful Cool

5/5
2018-04-22

Very good company.

"Ordered a mini split system for a customer. Very prompt service. I'm a general contractor and will use ACWholesalers again. D Hughes"

Helpful Cool

2/5
2018-04-15

Misleading statements

"Item I ordered was in stock and was supposed to ship the very same day, instead it shipped six days later and arrived 11 days after it was ordered. I called them twice and both times they stated it was going to ship today. Finally got a tracking number 2 days after placing order but UPS did not recognize the tracking number. Six days after the order was placed , the tracking number was valid and my item was on its way."

Helpful Cool

5/5
2018-04-09

FAST SERVICE

"GREAT WEBSITE GOOD PRICES AND GOOD SELECTION HAD WHAT I NEEDED FIRST TIME
THANKS
"

Helpful Cool

1/5
2018-04-04

Horrible Return Policy

"When we realized we could not install the item without significant additional cost and work, we asked for an RMA. The email came with a warning that we needed to return the item in the exact box it had come in. There was no warning or reminder when we made the purchase, or received it, to keep the box as it would be the only way to return the item. The reason? The bar code is printed on the box. When I asked to print a label with the bar code and attach it the box, they refused and said that was not their policy. Note that the box I got was already cut at the dotted line and came right off when we opened it. This is a gimmick to not accept a return. I would not trust this company again. In fact, if you send a return to them and they don't like it - they will leave it on their dock for ten days and then throw it out if you don't pick it up. I'd hate to work for a company with managers that devise policies like this. "

Helpful Cool

5/5
2018-04-04

Perfect!

"Within a few hours of placing my order I received the shipping notification. My order arrived quickly and in perfect new condition. Great eXperience."

Helpful Cool

5/5
2018-04-02

Price and speed

"Needed a replacement hot water on demand system. Found it easily. Price was the best available. Shipped the next day and was delivered in 2 days. Installed and I am happy. No hassle. "

Helpful Cool

5/5
2018-03-31

Exactly as advertised

"Odered an Ecobee4. It was a great price and received it very quickly. It was easy to install and has been working flawlessly. "

Helpful Cool

5/5
2018-03-22

Ordering was easy and the equipment came in very good condition as promised.

"My experience was great. I loved buying from them and would recommend them to my friends. "

Helpful Cool

5/5
2018-03-16

Perfectly fine

"This is a lot cheaper than using an hvac company if you know how to DIY. I've used them several times now and everything went fine. "

Helpful Cool

5/5
2018-03-13

Patient and Polite

"I change from a another wholesaler because of their rudeness AC Wholesales were patient and polite."

Helpful Cool

5/5
2018-03-08

Best place to buy an air conditioner

"David the salesman is very knowledgeable, Put together the perfect system for me and met a competitors price. 2 day super fast delivery.
I bought a Midea mini-split with a ducted air handler. 36000 BTU
"

Helpful Cool

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